Customer Service

• Contact Us
• Shipping & Delivery
• Returns & Replacements
• Full Extended Warranty and Full 90-Day Warranty
• Shipping Insurance
• Privacy & Security
• About Us

Contact Us

We want to help you find the product that will best meet your needs. If you have any questions please contact us at Phones@VistaPhones.com or call us at 888-535-1237 / 303-732-6000 6:30 a.m. - 5:00 p.m. Mountain Time Monday-Friday.

You could also write to:

Vista Phones
4209 Sentinel Place
Pueblo, CO 81008
USA

Shipping & Delivery

We want you to receive your telephone equipment quickly! Products are normally sent out the same day if the order is received by 4:00 pm Mountain Time Monday-Friday. For Saturday shipping, Express Mail orders received by 10:00 am on Saturday are normally shipped that day (non-Express Mail orders go out on Monday). Free UPS Ground shipping (within the U.S.) on orders over $250.

Returns for Non-Defective Products

We offer a 90-Day money back guarantee if you are not satisfied with the product for any reason. Upon the return of a non-defective product we will refund your money minus shipping cost. If the product is defective, please see information on our Full 90-Day Warranty

Prior to return, please contact us at Phones@VistaPhones.com or call us at 888-535-1237 / 303-732-6000.

Please include:

Your order number

The date which the order was placed

The product's model number

A reason for the return

We will contact you with instructions on how to return the product

Full Extended Warranty and Full 90-Day Warranty

What the Warranty Covers: The warranty covers anything that could happen to your product from manufacturer/refurbisher defect. It does not cover damages from normal wear and tear or from accidental damage, misuse, improper care, alterations and damage caused in shipping (to secure against loss or damage in shipping, customers are encouraged to purchase shipping insurance when product is purchased.)

The full warranty is effective only for products purchased for use in the continental U.S. (lower 48 states). A limited international warranty covers products shipped elsewhere that requires the customer to pay for replacement shipping. All other aspects of the limited warranty are the same as the full warranty.

What the Period of Coverage Is: Our Full Extended Warranty covers the time period of the warranty that you purchased from the original purchase date (One Year, Two Years or Three Years).

What We Will Do to Correct Problems: Contact us for a free shipping label to return any defective product under warranty and we will repair or replace the product for you and return it to you via UPS Ground Service at our cost. If we can't repair the product and are not able to supply a replacement, we will refund the full price to you.

How You Can Get Service: Please contact us at Phones@VistaPhones.com or call us at 888-535-1237 / 303-732-6000.

Please include:

Your order number

The date which the order was placed

The product's model number

A description of the problem

We will send you a return UPS Ground shipping label for you to use to send the product back to us.

How State Law Relates to the Warranty: Regulation of extended warranty plans may vary widely from state to state. Any provision within this warranty which conflicts with the laws of the state where you live shall automatically be considered to be modified in conformity with applicable state laws and regulations.

Shipping Insurance

The purchase of our shipping insurance covers loss or damage to the product due to shipping. If no shipping insurance is purchased, the customer assumes the risk of loss or damage.

Shipping Claims: If you have a Shipping Insurance claim, please contact us at Phones@VistaPhones.com or call us at 888-535-1237 / 303-732-6000.

Please include

Your order number

The date which the order was placed

The product's model number

A description of the problem

We will contact you with instructions on how to return the product

Privacy & Security

All personal data we receive is kept confidential and will not be sold or shared with anyone else. We don't like spam either. We use industry-standard encryption (256 bit) on our website and have an EV SSL (Extended Validation) Certificate through Comodo. Vista Phones has undergone a rigorous validation by Comodo to ensure that we are a legitimate company and we've passed with flying colors. This certificate assures our customers that they are interacting with a verified business on a secured domain. You can shop with confidence with us!

About Us

Vista Phones (Colorado Mountain Air, LLC) started in 2004 and is located in Pueblo, Colorado, USA. Our company is family-owned and our close-knit team consists of family and friends. We realize that relationships are important and that this along with high-quality products or services is what sets one business apart from another. Communicating with customers and suppliers is vital to a business and the phones and systems that we sell are meant to help you with that.