720-722-1422 / Toll Free: 1-800-481-2334

Full Extended Warranty

Customer Service

Contact Us
We want to help you find the product that will best meet your needs. If you have any questions please contact us at Phones@VistaPhones.com or call us at 800-481-2334 / 720-722-1422 8:00 a.m. - 4:30 p.m. Eastern Standard Time Monday-Friday.

You could also write to:

Vista Phones

211 Knickerbocker Ave #4

Bohemia, NY 11716

Shipping & Delivery
We know first hand how vital communication is to your business.  That's why we want you to receive your telephone equipment quickly!  Products are normally sent out the same day, if the order is received by 4:00 pm Eastern Standard Time Monday-Friday. For Saturday shipping, Express Mail orders received by 10:00 am on Saturday are normally shipped that day (non-Express Mail orders go out on Monday). Free UPS Ground shipping (within the U.S.) on orders over $250. Customers are responsible for all taxes and tariffs
Returns for Non-Defective Products
We offer a 30-Day money back guarantee if you are not satisfied with the product for any reason. The item(s) must be returned within two weeks of contacting us. Upon the return of a non-defective product we will refund your money minus shipping cost. If the product is defective, please see information on our Full 90-Day Warranty.
  • Your order number
  • The date which the order was placed
  • The product's model number
  • A reason for the return
  • We will contact you with instructions on how to return the product

    Full Extended Warranty and Full 90-Day Warranty

    What the Warranty Covers: The warranty covers anything that could happen to your product from manufacturer/refurbisher defect. It does not cover damages from normal wear and tear or from accidental damage, misuse, improper care, alterations and damage caused in shipping (to secure against loss or damage in shipping, customers are encouraged to purchase shipping insurance when product is purchased.)

    The full warranty is effective only for products purchased for use in the continental U.S. (lower 48 states). A limited international warranty covers products shipped elsewhere that requires the customer to pay for replacement shipping. All other aspects of the limited warranty are the same as the full warranty.

    Period of Coverage: All warranties are effective from the original purchase date and cover the product for the time specified in warranty. (ie. 30 days, 1 year, or 3 years)

    What We Will Do to Correct Problems: Contact us for a free shipping label to return any defective product under warranty and we will repair or replace the product for you and return it to you via UPS Ground Service at our cost. The item(s) must be returned within two weeks of contacting us. If we can't repair the product and are not able to supply a replacement, we will refund the full price to you. For extended warranties, we will pay round-trip shipping for the first problem. If any more problems arise, the customer will need to pay for the shipping.

    How You Can Get Service: Please contact us at Phones@VistaPhones.com or call us at 800-481-2334 / 720-722-1422.

    Please include:

  • Your order number
  • The date which the order was placed
  • The product's model number
  • A description of the problem
  • We will send you a return UPS Ground shipping label for you to use to send the product back to us. Please note that the item(s) must be returned within two weeks of contacting us.

    How State Law Relates to the Warranty: Regulation of extended warranty plans may vary widely from state to state. Any provision within this warranty which conflicts with the laws of the state where you live shall automatically be considered to be modified in conformity with applicable state laws and regulations.

    Customer Service

    Contact Us
    We want to help you find the product that will best meet your needs. If you have any questions please contact us at Phones@VistaPhones.com or call us at 888-535-1237 / 720-722-1422 8:00 a.m. - 5:00 p.m. Mountain Time Monday-Friday.

    You could also write to:

    Vista Phones
    4209 Sentinel Place
    Pueblo, CO 81008
    USA

    Shipping & Delivery
    We know first hand how vital communication is to your business.  That's why we want you to receive your telephone equipment quickly!  Products are normally sent out the same day, if the order is received by 4:00 pm Mountain Time Monday-Friday. For Saturday shipping, Express Mail orders received by 10:00 am on Saturday are normally shipped that day (non-Express Mail orders go out on Monday). Free UPS Ground shipping (within the U.S.) on orders over $250. Customers are responsible for all taxes and tariffs
    Returns for Non-Defective Products
    We offer a 30-Day money back guarantee if you are not satisfied with the product for any reason. Upon the return of a non-defective product we will refund your money minus shipping cost. If the product is defective, please see information on our Full 30-Day Warranty
    Prior to return, please contact us at Phones@VistaPhones.com or call us at 888-535-1237 / 720-722-1422.

    Please include:

  • Your order number
  • The date which the order was placed
  • The product's model number
  • A reason for the return
  • We will contact you with instructions on how to return the product

    Full Extended Warranty and Full 30-Day Warranty

    What the Warranty Covers: The warranty covers anything that could happen to your product from manufacturer/refurbisher defect. It does not cover damages from normal wear and tear or from accidental damage, misuse, improper care, alterations and damage caused in shipping (to secure against loss or damage in shipping, customers are encouraged to purchase shipping insurance when product is purchased.)

    The full warranty is effective only for products purchased for use in the continental U.S. (lower 48 states). A limited international warranty covers products shipped elsewhere that requires the customer to pay for replacement shipping. All other aspects of the limited warranty are the same as the full warranty.

    Period of Coverage: All warranties are effective from the original purchase date and cover the product for the time specified in warranty. (ie. 30 days, 1 year, or 3 years)

    What We Will Do to Correct Problems: Contact us for a free shipping label to return any defective product under warranty and we will repair or replace the product for you and return it to you via UPS Ground Service at our cost. If we can't repair the product and are not able to supply a replacement, we will refund the full price to you. For extended warranties, we will pay round-trip shipping for the first problem. If any more problems arise, the customer will need to pay for the shipping. Please Note: A technician looks over and tests any returning defective products. We reserve the right to charge a 15% restocking fee (up to $35) if the technician finds the product is fully functional.

    How You Can Get Service: Please contact us at Phones@VistaPhones.com or call us at 888-535-1237 / 720-722-1422.

    Please include:

  • Your order number
  • The date which the order was placed
  • The product's model number
  • A description of the problem
  • We will send you a return UPS Ground shipping label for you to use to send the product back to us.

    How State Law Relates to the Warranty: Regulation of extended warranty plans may vary widely from state to state. Any provision within this warranty which conflicts with the laws of the state where you live shall automatically be considered to be modified in conformity with applicable state laws and regulations.