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Money Back Guarantee

We offer a 90-Day money back guarantee if you are not satisfied with the product for any reason. Upon the return of a non-defective product we will refund your money minus shipping cost. If the product is defective, please see information on our Full 90-Day Warranty

Prior to return, please contact us at Phones@VistaPhones.com or call us at 888-535-1237 / 303-732-6000.

Please include:

  • Your order number
  • The date which the order was placed
  • The product's model number
  • A reason for the return

    • We will contact you with instructions on how to return the product

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    Product Conditions
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    1. #1 - Brand New
      Brand new in the original box.
    2. #1.5 - Looks New
      It looks brand new but has been used a little.
    3. #2 - Nearly New
      A casual observer might even take it to be a new phone.
    4. #3 - Gentle Use
      Wear is minimal but clearly it has been used some.
    5. #4 - Normal Use
      Obviously used but not abused.
    6. #5 - Heavy Use
      Worn, often in a shop environment in rugged conditions.
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